If it isn't right,
send it back.

We replace or refund parcels that:

• Arrive damaged in transit — torn pouch, broken seal, leaking oil, crushed kraft box.
• Were shipped wrong — you ordered cashews, you got walnuts.
• Are visibly off — rancid smell on opening, mould, infestation, foreign matter. Tell us; we want to know.
• Arrive past their best-by date.

Because every product is food and was sealed by hand:

• Opened pouches that were stored carelessly — direct sun, near the stove, in a humid pantry.
• Subjective preference returns — "I expected almonds to be sweeter," "the figs were bigger in the photo." Talk to the desk; we'd rather walk you to the right product than absorb the cost of a 'change of mind'.
• Returns raised more than seven days after delivery.

Three steps; rarely takes more than ten minutes.

1. Within 48 hours of delivery (sooner is better), email desk@nutflick.in with your order number, what's wrong, and 2–3 photos.
2. We respond the same working day, usually within an hour, and book a courier pickup if needed.
3. Pack the affected items back into the original kraft box if you still have it; any clean cardboard works otherwise.

You choose:

• Replacement — we re-ship the same product, free, on the next working day.
• Store credit — full value, with a 10% top-up as an apology for the trouble. Never expires.
• Refund to the original payment method — initiated within 3 working days of pickup; lands in 5–7 working days for cards / UPI, 7–10 working days for net-banking.

If the return is our fault — damage, mis-shipment, off product — we pay. If it is a goodwill exception (rare; we discuss case-by-case), the return courier may be deducted from the refund.

The same rules apply to bulk and corporate gift orders, but please copy trade@nutflick.in on the email so the wholesale desk sees it. Replacements on bulk orders are dispatched within three working days.